California Consumer Protection Policy

NOTICE
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UPDATE

Federal student loan flexibilities for the COVID-19 emergency have been extended through Jan. 31, 2021. We are updating our websites and systems as quickly as possible to explain the types of relief now available for federal student loans held by the Department of Education. We appreciate your patience. Please visit the Federal Student Aid Information website StudentAid.gov/coronavirus for updates.

California Consumer Protection Policy

Student Accounts Management Services (SAMS) collects consumer personal information for the purpose of collecting debts as requested by SAMS’s clients. A resident of the State of California may make a request to know the personal information that SAMS has in its possession with respect to him/herself and the categories of personal information that SAMS collects. A resident of the State of California may also make a request to delete any personal information that SAMS has in its possession with respect to him/herself.

Requests may be submitted via:

MAIL: PO Box 22018, Bakersfield, CA 9330

EMAIL: privacyrequests@sams360.com

PHONE: 1-844-898-3908

All requests must be verifiable; meaning that there must be sufficient identification information in the request so that SAMS may confirm that the person making the request is the same person about whom the request concerns. A request may be made by an authorized agent. If a consumer uses an authorized agent to make a request, the consumer must provide written permission for SAMS to respond to the authorized agent.

All requests for information and to delete will be investigated by SAMS. SAMS will confirm receipt of a verifiable request within ten (10) days unless SAMS responds to the request itself. SAMS will respond to all requests within forty-five (45) days unless additional time to investigate the matter is necessary. If additional time is required, SAMS will notify the consumer that additional time will be required. In such event, SAMS may take up to forty-five (45) additional days so that the response to the request is sent to the consumer within ninety (90) days of the date the request was received.

SAMS will honor all requests to delete information unless a statutory exemption exists to the deletion requirement.

SAMS DOES NOT SELL PERSONAL INFORMATION.

SAMS will not discriminate against any consumer because a consumer made a request set forth in this policy including, but not limited to:

Denying goods or services to the consumer
Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
Providing a different level or quality of goods or services to the consumer, if the consumer exercises the consumer’s rights.
Suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services.